Frequently Asked Questions

We sell used and new wood pallets in all standard sizes (48x40, 42x42, 48x48, and more), plastic pallets, composite pallets, and pallet accessories like collars and corner protectors. Our inventory includes Grade A, B, C, Like-New, New, and Combo lot pallets to fit every budget and application.

Used pallet pricing varies by size, grade, and quantity. As a general guide for standard 48x40 GMA pallets: Grade A runs $8 to $14 per unit, Grade B runs $5.50 to $9 per unit, and Grade C runs $3 to $6 per unit. Combo lots and bulk orders receive additional discounts. Contact us for a custom quote based on your specific needs and volume.

There is no minimum order for standard size pallets. Whether you need 5 pallets or 5,000, we are happy to help. Custom pallet orders have a minimum of 25 units to cover the setup and design costs involved in building to non-standard specifications.

Yes. We offer tiered pricing based on order volume. Orders of 200 or more pallets receive a per-unit discount, with additional pricing breaks at 500, 1,000, and full truckload quantities (typically 400 to 800 pallets depending on size). Contact us with your estimated monthly or annual volume and we will provide a custom pricing schedule.

Absolutely. Standing orders are one of our most popular services. We can schedule weekly, bi-weekly, or monthly deliveries of the exact quantity, grade, and size you need. Standing order customers receive priority pricing and are guaranteed inventory availability even during peak demand periods.

Yes. For qualified businesses, we offer Net 15 and Net 30 payment terms. New customers may be asked to prepay for the first two orders while we establish the relationship. We accept checks, ACH transfers, wire transfers, and all major credit cards.

The fastest way to get a quote is through our online contact form. Include the pallet size, grade preference, quantity, and whether you need delivery or will pick up. We typically respond to quote requests within a few hours during business days and always within 24 hours. You can also email us directly at info@bakersfieldpallet.com.

Pallet pricing can fluctuate based on lumber market conditions and seasonal demand. Agricultural harvest seasons (summer through fall) tend to see higher demand in the Central Valley. We do our best to maintain stable pricing for our recurring and partner customers. Contact us for current pricing at any time.

Yes. We offer delivery throughout the Bakersfield area, Kern County, and the greater Central Valley including Fresno, Visalia, Delano, and surrounding cities. Same-day delivery is available in the Bakersfield metro area for standard orders placed before noon. Scheduled delivery routes cover the broader Central Valley region on a regular basis.

Delivery fees depend on the distance from our facility at 3240 Patton Way, Bakersfield, and the size of the order. Local Bakersfield deliveries for standard orders are competitively priced, and delivery is often included free of charge on orders above a certain threshold. Contact us for a delivery quote specific to your location and order size.

Yes. Customer pickup is welcome at our facility at 3240 Patton Way, Bakersfield, CA 93308 during business hours (Monday through Friday 7:00 AM to 5:00 PM, Saturday 8:00 AM to 12:00 PM). Our team will load your vehicle or trailer at no additional charge. Please contact us in advance to ensure your order is staged and ready for pickup.

Yes. Same-day delivery is available for orders placed before noon for locations within the Bakersfield metropolitan area. For locations outside Bakersfield, we can usually deliver within 24 to 48 hours. Emergency same-day delivery to outlying areas may be available — contact us to discuss your situation.

Our primary service area is Bakersfield and Kern County. We also serve the greater Central Valley including Fresno, Visalia, Tulare, Delano, Wasco, Shafter, McFarland, Arvin, Lamont, Tehachapi, and surrounding communities. For deliveries outside the Central Valley, contact us to discuss options and pricing.

Our core delivery service covers the Central Valley. For customers outside our delivery range who need large quantities, we can arrange freight shipments via common carrier. Full truckload orders can be shipped to most destinations in California and the western United States. Contact us for a freight quote.

Grade A pallets are like-new with minimal wear, no repairs, and clean appearance. Grade B pallets are in good condition with some wear and possible minor repairs — they are structurally equivalent but may have cosmetic imperfections. Grade C pallets show significant wear and multiple repairs but remain fully functional. All grades are structurally sound and safe. Visit our Pallet Grades page for detailed specifications, load ratings, and pricing for each grade.

Every pallet is individually inspected and graded by trained team members following our standardized grading protocol. Operations Manager Oakley Thorne oversees the grading process and conducts regular calibration sessions with the team. We also perform random quality audits on outgoing orders to verify that delivered pallets match the ordered grade.

Customer satisfaction is our priority. If you receive pallets that do not match the grade specification you ordered, contact us within 48 hours of delivery. We will arrange a replacement shipment or credit at no additional cost. We take every quality concern seriously and use feedback to improve our grading consistency.

Yes, and we encourage it. You are welcome to visit our facility at 3240 Patton Way during business hours to see our inventory, inspect sample pallets of each grade, and watch our sorting and grading process in action. Contact us in advance to schedule a tour and we will have samples ready for your review.

We perform structural assessments on every pallet during grading. For customers with specific load requirements, we can conduct formal load testing and provide documentation. Our published load capacities are conservative estimates for standard 48x40 GMA pallets. Actual capacity may vary based on pallet size, material, and construction method.

Absolutely. We buy pallets of all grades and conditions. Even broken pallets have value to us — we repair what we can and recycle the rest. We pay competitive rates based on pallet size, condition, and quantity. Contact us for current buy-back pricing or to schedule a pickup from your location.

Pallets beyond repair are dismantled at our facility. Good boards are recovered and used as repair stock for other pallets. Remaining wood is processed through our industrial chipper and recycled into mulch, animal bedding, biomass fuel, or compost. Metal fasteners are separated and sent to metal recycling. Nothing goes to waste — we maintain a 98 percent waste diversion rate.

Yes. We offer scheduled pallet pickup for businesses that accumulate used pallets on a regular basis. We can arrange weekly, bi-weekly, or monthly pickups at your location. For high-volume generators, we provide free pickup in exchange for the pallet inventory. Lower-volume pickups may have a small transport fee depending on location and quantity.

Yes. You can drop off used pallets at our facility at 3240 Patton Way, Bakersfield, CA 93308 during business hours. We will assess the pallets on the spot and pay you based on condition and quantity. No appointment is necessary for drop-offs of fewer than 100 pallets. For larger quantities, please contact us in advance so we can ensure adequate staging space.

Every recycled pallet saves approximately 3.5 board feet of lumber, which translates to fewer trees harvested. Recycling also diverts wood waste from landfills, where it would decompose and release methane — a potent greenhouse gas. By choosing recycled pallets, your business reduces its carbon footprint, supports the circular economy, and contributes to California waste diversion goals. Our Sustainability Director, Wren Castellano, can provide detailed environmental impact data for your ESG reporting needs.

Yes. We build pallets to any dimension, from any material, to any specification. Whether you need an oddly sized pallet for a specific product, a heavy-duty pallet for industrial equipment, or a lightweight pallet for air freight, we can design and build it. Custom orders typically have a 5 to 10 business day lead time after design approval, with a minimum order of 25 units.

Yes. We operate a certified ISPM-15 heat treatment facility at our Bakersfield location. We can treat your pallets for international shipping compliance with fast turnaround times, typically 24 to 48 hours. Each treated pallet receives the official IPPC stamp with our unique facility identifier. We maintain digital temperature logs for full compliance documentation.

Yes. We offer custom stenciling services for both new and used pallets. Your company name, logo, or handling instructions can be applied to the pallet surface using durable industrial ink. Stenciling is available on orders of any size. Contact us with your artwork or text requirements for pricing.

Yes. We carry pallet collars (hinged frames that turn a pallet into a bin), corner protectors, stretch wrap, and other pallet accessories. Pallet collars are available in standard sizes and can be stacked for variable height. Contact us for current inventory and pricing on accessories.

Yes. In addition to standard pallets, we build custom crates, skids, and shipping platforms for oversized or heavy items. All export crates can be heat-treated to ISPM-15 standards. We work with customers to design packaging solutions that protect products during international transit while meeting all regulatory requirements.

We hold ISPM-15 heat treatment certification from the International Plant Protection Convention (IPPC), membership in the National Wooden Pallet and Container Association (NWPCA), and compliance certification from the California Department of Resources Recycling and Recovery (CalRecycle). All business licenses, fire permits, and environmental permits are current and in good standing.

We maintain a 98 percent waste diversion rate at our facility. Of all wood material that enters our yard, only 2 percent ends up in a landfill — and that small fraction consists of contaminated wood that cannot be safely recycled. The remaining 98 percent is either reused as pallets, repurposed as repair stock, or recycled into mulch, animal bedding, biomass fuel, or compost.

Yes. Sustainability Director Wren Castellano works directly with partner customers to provide detailed sustainability reports documenting pallet volumes recycled, lumber saved, carbon emissions avoided, and landfill diversion. These reports are formatted to support your ESG reporting requirements and can be customized to match your reporting framework.

Grade A pallets are suitable for food-adjacent applications where the pallet does not come into direct contact with food. For applications requiring direct food contact, we offer new heat-treated pallets that meet the strictest hygiene standards. We do not chemically treat any pallets — all pest treatment is done through heat only, which leaves no chemical residue.

We are open Monday through Friday from 7:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM. We are closed on Sundays and major holidays. Orders and inquiries received outside business hours via our contact form or email are responded to on the next business day.

We handle all communications via email and our online contact form. This allows us to give every inquiry the attention it deserves with detailed written responses. Email us at info@bakersfieldpallet.com or use the contact form on this site. We respond within 24 hours on business days, and most inquiries receive a response within a few hours.

Our facility is located at 3240 Patton Way, Bakersfield, CA 93308. We are in the industrial district north of Bakersfield, easily accessible from Highway 99 and Highway 58. The facility includes our sorting yard, repair workshop, heat treatment kiln, and inventory storage areas.

Bakersfield Pallet Co. was founded in 2015 by Garrett Caldwell. What started as a small two-person operation has grown into a full-service pallet company serving businesses throughout the Central Valley. Our growth has been driven by word-of-mouth referrals from satisfied customers and our commitment to quality and sustainability.

Yes. We carry comprehensive general liability insurance, commercial auto insurance for our delivery fleet, and workers compensation coverage for all employees. Certificates of insurance are available upon request for customers who require them for vendor qualification purposes.

Yes. We are happy to connect you with current customers who can speak to the quality of our products and services. We serve businesses across agriculture, manufacturing, distribution, retail, and food processing. Contact us and we will provide references relevant to your industry.